Company: PAGE PERSONNEL SECRETARIAL & BUSINESS SUPPORT
Job Type: Permanent, FullTime
Salary: £23,500 - £25,000 per annum
This Inbound Customer Advisor role centres on providing exceptional service to customers within the retail industry. The successful candidate will be part of the Customer Service team based in Hyde and will be instrumental in enhancing customer satisfaction.
Client Details
Our client is a well-established entity within the retail sector. With a workforce numbering in the hundreds, this company prides itself on quality products and superior customer service. With a strong presence in the UK market, they are continuously seeking to improve and innovate.
Description
Key responsibilities consist of:
Profile
A successful Inbound Customer Advisor should have:
- A qualification in a relevant field
- Previous experience in a customer service role within the retail industry
- Excellent communication and problem-solving skills
- Ability to handle customer complaints and queries professionally
- Ability to meet deadlines and work effectively in a fast-paced environment.
- Microsoft Office suite & reporting skills
· Soft spoken & supportive demeanour - Effective & proactive listener
- Hands on experience with Zendesk, SAP & Shopify would be desirable.
- Proficiency in using customer service software and tools
- Strong team spirit and a commitment to improving customer experience
Job Offer
- An annual salary ranging from upto £25,000
- Excellent opportunities for career progression
- Pension & NI contribution
- Hybrid working
- Flexit-time shifts optional (Evenings)
- Overtime optional
- A supportive and collaborative work environment
- A role that offers the chance to make a real impact in the retail industry