Technical Services Manager
£45,000-£50,000 | Based in Stroud, Gloucestershire | Multi-site travel required

Overview
A growing technology services company is seeking an experienced Technical Services Manager to lead its technical support function across multiple locations. This hands-on leadership role is responsible for the delivery of high-quality IT services and projects, ensuring excellent support for both internal stakeholders and a broad client base. The position is primarily office-based with regular travel to regional sites and occasional visits to customer locations or project meetings.

If you are a results-driven leader with a solid background in technical team management and IT project delivery—this could be your next career step.

Key Responsibilities

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Service Operations: Manage the day-to-day activities of the technical support team, ensuring timely resolution of service requests and adherence to customer SLAs.

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Team Leadership: Mentor, guide, and support the development of the technical support team, driving performance and continuous improvement.

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Customer Engagement: Lead regular service reviews to evaluate performance, address concerns, and identify opportunities for improvement.

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Issue Resolution: Take ownership of complaint management, ensuring swift and satisfactory outcomes to maintain high levels of customer satisfaction.

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Reporting: Deliver regular performance updates to senior leadership, providing insight into service metrics, project status, and operational risks.

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System Integrity: Oversee system maintenance, upgrades, and compliance with cybersecurity best practices to ensure reliable and secure IT infrastructure.

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Project Delivery: Manage and execute a range of IT projects including migrations, system rollouts, and technology upgrades, ensuring on-time, on-budget completion.

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Stakeholder Collaboration: Work closely with other departments and external partners to identify and implement fit-for-purpose IT solutions.

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Quality Control: Ensure rigorous testing and quality assurance processes are followed before deployment of all technology solutions.

The Organisation
A well-established and respected technology solutions provider offering connectivity, communications, mobile, and IT services to over 5,000 clients. The company prides itself on a practical, customer-first approach and a supportive internal culture. With a team of 60 professionals, they are committed to delivering technical excellence and approachable service.

Benefits

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Daily complimentary breakfast and fresh fruit

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25 days' annual leave plus birthday off and bank holidays

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Private medical cover after 1 year of service

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Access to PerkBox discounts and wellness app

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Annual flu vaccinations

Ideal Candidate Profile

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Experience: Minimum 3 years in technical support or IT service management, ideally within an MSP or similar fast-paced environment.

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Leadership: Demonstrated ability to lead and inspire a technical team, with strong communication and mentoring skills.

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Customer Focus: A detail-oriented and service-driven approach with the ability to build strong client relationships.

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Project Skills: Solid background in IT project management and vendor coordination.

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Technical Know-How: Good understanding of IT infrastructure, network management, and cybersecurity standards.

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Analytical Mindset: Strong problem-solving capabilities, with the ability to assess complex issues and implement practical solutions.

Interested? Ready to take the next step in your IT career?

Are you a tech-savvy problem solver with a flair for cloud systems, Microsoft 365, and network infrastructure? Whether you're a skilled I.T. Support Engineer ready to step up or a Senior Engineer looking for broader hands-on experience, we want to hear from you.

Send your CV to the G Force Recruitment team via CV Library. One of our specialist consultants will be in touch shortly.

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