JOB DESCRIPTION
Are you ready to dive into the latest social gaming offering? Are you passionate about delivering exceptional customer service? 

We have a vacancy for a Games Host to join our team at World Bar, Resorts World Birmingham. This 12-month fixed-term contract has both full‑time and part‑time positions available. You will host small groups (typically 8-10 guests) for casino‑themed, non‑gambling table games, keeping the energy high and ensuring every visitor enjoys a memorable experience. Full training is provided, so no previous casino or hosting experience is required.

Full training is provided. Please note there will be an initial requirement to attend 5-7 days of training at the Genting Leisure training facility in Ascot, Berkshire. Travel and accommodation will be fully funded.

Key skills and responsibilities include:

• Hosting casino‑themed, table‑based games in a fun, engaging and professional manner.
• Explaining game rules clearly (training provided) and guiding gameplay for small groups.
• Creating a lively, welcoming and inclusive atmosphere for all guests.
• Monitoring guest enjoyment and adapting your hosting style to keep everyone engaged.
• Using basic technology confidently, such as tablets or scoring systems.
• Performing simple mental maths during gameplay (support provided).
• Setting up, operating and packing down game equipment before and after sessions.
• Representing the brand professionally at all times.
• Confidently speaking to groups and interacting with a wide range of guests.
• Staying calm, upbeat and organised during live events.
• Showing reliability, punctuality and strong customer‑service focus.
• Working flexibly, including evenings and weekends, to support business needs.
• Bringing experience in hospitality, events, entertainment or customer service (desirable but not essential).

WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Pension scheme.
• Life assurance.
• Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits* - designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Dental insurance.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Career development opportunities.
• Genting Academy - online learning portal.
• Lifestyle vouchers.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.

A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.

*subject to eligibility