Role: Collections specialist - USA / Canada market
Salary: up to €35K p/a DOE + up to 5% bonus + lunch vouchers, life & accident insurance
Work model: Hybrid (3 days onsite, 2 days WFH)
Work hrs: 2pm - 11pm (Mon - Fri)
Location: Rubi, Barcelona, Spain
Responsibilities:
- Contact customers to collect payments on overdue accounts
- Maintain accurate records of customer interactions and payments
- Negotiate payment arrangements with clients in a respectful manner
- Investigate discrepancies and resolve issues related to account balances
- Prepare and send out past due notices and follow-up communications
- Coordinate with other departments to ensure seamless information flow
- Analyze customer accounts to identify trends in payment behavior
Requirements:
- Fluent in English
- Proven experience as a Collections Specialist, Credit Control or in a similar role within finance or accounting departments.
- Strong understanding of collections processes, credit practices, and financial regulations.
- Excellent communication and negotiation skills to handle sensitive financial discussions.
- Proficiency in using accounting software and MS Office Suite, particularly Excel for data analysis.
- Detail-oriented with strong organizational skills to manage multiple accounts and prioritize tasks.
- Ability to work independently as well as part of a team, demonstrating initiative and proactivity.
