Revenues & Benefits Customer Service Advisor

Location: Swale & Maidstone Borough Council (Hybrid Potential)Rate: £18 per hour (Umbrella)Hours: 37 hours per week (Mon-Fri)Contract: 16 weeks (approx. 4 months)

Swale and Maidstone Borough Council are looking for a proactive and customer-focused Revenues & Benefits Advisor to join the frontline contact centre team, providing essential support to residents with Council Tax and Housing Benefit enquiries.

This is a great opportunity to bring your knowledge of local government services into a dynamic and fast-paced team with the potential for hybrid working.

• Respond to inbound calls relating to Council Tax and Housing Benefit

• Set up and amend Council Tax accounts and payment plans

• Promote and support online self-service tools and eBilling

• Handle direct debit setups, take payments, and issue copy bills

• Update customer records and maintain data accuracy

• Assist vulnerable residents with claims and enquiries

• Identify potential fraud and follow correct referral procedures

• Work within data protection and confidentiality guidelines

• Experience in a telephony-based customer service environment

• Knowledge of Revenues & Benefits, including Council Tax and Housing Benefit

• Familiarity with systems such as Academy/NEC or similar

• Strong communication, listening, and data entry skills

• Ability to deal sensitively with vulnerable or distressed customers

• Understanding of data protection and confidentiality practices

• Competitive hourly rate of £18 (umbrella)

• Meaningful public service role supporting local residents

• Flexible working potential in a collaborative team environment