Customer service Manager

£32,000 to £35,000 per annum, Permanent, Full-time 40 hours per week Monday to Friday, Flexible start and Finish times, BS15 Kingswood Bristol, Pension, Bonus, Free Lunch, Parking and Holidays

A leading manufacturing business who are currently seeking a customer service manager to join an expanding business. Established business of 40 years, offering stability and future progressive opportunities that will see you develop. Working and leading a team of 3, having close working relationships with further departments, this customer service manager opportunity will see you :

Leading the customer services team to deliver exceptional customer services to clients
Oversee all aspects of customer services operations
Drive continuous improvements within the department
Ensuring that customer services standards are upheld,, KPIS are met and process's within the team are upheld
General department reporting for senior management
Managing escalated customer queries and resolving

The successful customer service manager will have a need to hold :

Team Leadership experience in supporting, leading, developing and being a mentor to a customer services team
Customer services excellence focused
Experienced in performance monitoring
Process improvement experienced
E-commerce platforms experience would be beneficial
Holding ERP and CRM systems user experience

This customer service manager role would be the ideal role for someone who has worked as a customer services team leader, customer services manager or within a senior customer services role. If you are looking for an opportunity to grow, an opportunity to step up in your career or continue at a managers level, don't miss out on this fantastic opportunity.

This is an exciting opportunity to join a team orientated business with continued drive to further grow. As the customer service manager, you will gain the opportunity to feel valued for your contributions to the business which will also bring you further rewards.

Benefits include :

Fantastic salary of £32,000 to £35,000 per annum
Full time working hours
Free Lunch, daily
Profit Share Bonus
23 days Holiday plus Bank Holidays
On site Parking with free electric car charging
No bank holidays, No weekends
Modern office Environment

Apply for your immediate consideration or call for further information on (phone number removed) or (phone number removed).

You can also apply directly to (url removed)

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy