Travel Administrator
Hours: Full time or part time working, with flexible hours available (including school hours).
Location: Office based in Norwich, Norfolk
This is an exciting opportunity for a Travel Administrator to join a fast-growing company that delivers high quality, bespoke, worldwide holidays.
As Travel Administrator you will be detail-driven, customer-focused and play a key part in supporting clients before, during, and after travel, ensuring every arrangement is handled accurately, professionally, and with care.
Desired Skills and Experience:
* 2 years experience working within the travel industry, estate agency or administration experience at a high level.
* Excellent written and verbal communication skills
* Strong organisational and time-management ability
* High attention to detail and strong numeracy skills
* Confidence managing multiple tasks and priorities
* Proficiency in Microsoft Word, Excel, Outlook, and CRM systems
* A proactive, positive, and professional approach
* The ability to handle complex queries with resilience and good judgement
* A genuine interest in travel and customer experience
What's On Offer:
* Competitive salary of £26 - £27K p.a. pro rata (reviewed after 6month probation period)
* Company bonus scheme
* Company pension scheme
* Paycare health benefits
* Free on-site parking
* A friendly, supportive, and professional team environment
Travel Administrators Key responsibilities:
* Delivering consistently high levels of customer service and building long term client relationships
* Preparing and issuing travel documentation
* Managing holiday arrangements including flights, transfers, accommodation, and activities
* Handling client enquiries via phone, email, and social media
* Capturing, maintaining, and updating client information accurately
* Monitoring, collecting, and processing payments
* Liaising with suppliers and internal departments to resolve queries
* Ensuring company values and service standards are upheld at all times
If you are highly organised, customer-focused, and enjoy working in a structured yet varied role, we look forward to hearing from you