Kameo Recruitment is delighted to have partnered with a well-established manufacturing company based in Royston to recruit a Customer Services Account Manager (no sales). This is an exciting opportunity to become an integral part of the Customer Services team by managing and growing effective relationships with a portfolio of existing customers, while offering exception customer service and successful project management.
Duties & Responsibilities of the Customer Services Account Manager (no sales):
* Engage with clients and be their first line of communication, receiving their briefs and liaising with the estimating and technical departments to develop their orders to a high level of accuracy.
* Be responsible for producing additional documentation, such as pricing matrixes.
* Support the client and oversee the entire order process, duly updating the client throughout their order cycle.
* Using your expert knowledge advise customers how to resolve any issues, a determination to problem-solve is key!
* Build strong relationships with new and existing clients, having an attentive understanding of their requirements, key contacts and what support they will need from you.
* Confidently cross-reference prices for orders against price matrixes to ensure consistency.
* Become more skilled and influence our Continuous Improvement Culture and bring forward ideas for improved efficiencies and innovation.
Requirements for the Customer Services Account Manager (no sales):
* Solid experience in a Customer Service / Sales Administration or Account Management role
* Experience of processing customer orders
* Professional and confident with the ability to communicate and guide customers through the entire sales order process.
* Capable to manage multiple projects and successfully prioritise your workload.
* A technical background would be advantageous.
* An eagerness to solve problems and look at challenges with a positive outlook.
* An enthusiasm to work as part of a team but also be able to use your initiative to work independently.
Hours of Work: Monday to Friday 9am - 5pm with 30 minutes lunch break. 100% office based.
Company Benefits: 21 days holiday raising to 25 after 3 years, employee benefits portal with a strong focus on physical and mental health and wellbeing, company pension and onsite parking.
If you are interested in finding out more about this position, please contact Claudine for a chat on (phone number removed) or apply now.
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy