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DATE ADDED: Sat 13/10/2018

Warranty Coordinator/RMA In Suwanee Georgia

Suwanee, USA
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COMPANY: TECH VITALITY SOLUTIONS

Job Description

Job Description:

We are looking for detail-oriented, hard-working, self-motivated individuals who can manage our Warranty Process. This position requires attention to detail and quality control.  The role of the Warranty/RMA Coordinator is to provide excellent customer service by ensuring our customers receive the support necessary to troubleshoot and resolve any issues/concerns they are experiencing.  You must be able to cultivate a positive customer relationship from the start.

We are a fast-paced company. We take pride in our work. You will be joining a dynamic team of individuals selling, receiving, and testing IT equipment. We are looking for enterprise savvy individuals.

The ideal candidate would already know how to build servers.  You must know how to configure RAID, update drivers, and have a general knowledge of HP and Dell servers.

We are a "Whatever It Takes" company and we get the job done one way or another. We are looking for a driven individual who loves customer service and enterprise hardware. If you have Server and enterprise experience, we invite you to apply for our Warranty Coordinator/RMA position.

Attention to detail is expected. With this said, we ask that you include a cover letter introducing yourself with your application. Applicants without cover letters will be put on the bottom of the list.

Company Description:
Tech Vitality Solutions is a small group of programmers, technicians and executives. We are a competitive, self-driven, hard-working, fun-loving bunch of entrepreneurs. We quickly adapt to changing market conditions and our business model fluctuates daily. We are a young, dynamic organization with associates and customers from Atlanta and the United States to the Global World Market.

Qualifications:

  • High School Diploma
  • Strives to Maintain a high standard of quality
  • Positive work attitude and self-motivated personality
  • Superior interpersonal skills are necessary to deal with others effectively
  • Excellent communication and organizational skills
  • Must be capable of handling multiple tasks simultaneously under pressure while maintaining strong customer service and professional demeanor
  • Be able to solve problems and ease customer concern
  • Must follow through and follow-up with customers
  • Excellent verbal and written communication skills
  • Must have the ability to interact effectively with all levels of the organization in resolving customer questions and/or issues
  • Must possess good problem-solving skills

 

Job Requirements:

  • Hands-on server repair and troubleshooting experiences
  • Love of computer hardware and IT equipment
  • Solid computer/server hardware skills
  • Knowledge of server parts and functionality
  • Passion for teamwork and problem solving
  • Willingness to get your hands dirty
  • Research IT/sever hardware when needed


Job Duties Include:

  • Coordinate warranty returns/rebuilds and parts disposition.
  • Troubleshoot with customers via phone call/email.
  • Thoroughly complete all warranty requests and follow up with customer once completed
  • Configure servers to specs
  • Research IT hardware when needed
  • Update drivers and firmware
  • Maintain inventory count and order
  • Configure RAID controllers, network cards
  • Respond to customer calls/emails and provide technical support
  • Organize servers and parts in your area
  • Perform additional duties as requested and assigned
  • Maintain a clean and organized work environment

 

We offer medical benefits and 401K to full-time employees after 90 days on the job. We are looking for team-oriented individuals who are willing to put in the effort and join us in growing the company.  Don't forget to include a cover letter!

Company Description
Tech Vitality Solutions is a small group of programmers, technicians and executives. We are a competitive, self-driven, hard-working, fun-loving bunch of entrepreneurs. We quickly adapt to changing market conditions and our business model fluctuates daily. We are a young, dynamic organization with associates and customers from Atlanta and the United States to the Global World Market.


Role: Warranty Coordinator/RMA in Suwanee Georgia
Job Type:
Location: Suwanee,

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