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Date Added: Fri 13/01/2023

Warranty Manager (Automotive)

Derby, DE1, UK
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Job Type: Permanent, FullTime

Mach Recruitment are searching for a dedicated and knowledgeable automotive warranty manager for a client based near Derby. This role has a highly competitive salary, company car and the possibility of hybrid working for the right candidate.

You will need to provide a thorough service to customers to ensure their vehicles are back on road within the shortest time possible.

Skills Required:

* Experience working with Commercial Vehicles

* Minimum 1 years' experience with warranty

* Display a high level of customer service

* IT Literacy

* Brilliant levels of communication written or verbal

* Enthusiastic, Team Player, Flexible.

* Full clean driving license

Main duties will be:

* Provide advice on warranty and goodwill to other Retailer members to ensure total customer satisfaction.

* Use technical knowledge and understanding of warranty procedures to enable effective, economic and correct application of manufacturer's warranty and goodwill systems.

* Ensure correct submission of warranty/goodwill claims are made to manufacturer.

* Ensure that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed and where deviations occur suggested improvements and corrective actions are made to the Service Manager / Operations Manager.

* Document all warranty, goodwill and recall work as per manufacturer's requirements and Retailer policy.

* Ensure requests for advice/consideration are made to manufacturer in special cases where normal procedures do not allow claims to be submitted.

* Review warranty reporting systems with the Service Manager / Operations Manager and initiate improvements where necessary.

* Examine outstanding warranty debts on the weekly and daily reports and implement action to ensure their recovery.

* Ensure the defect reports and quality control reports are completed correctly by the workshop staff following manufacturer's guidelines.

* Liaise with Parts Department to ensure all parts replaced under warranty are retained for the correct period of time, are labelled and made available to manufacturer on request.

* Check credit notes for accuracy and pass to Accounts for processing. Apportion the costs for disallowed warranty claims and returned parts to the appropriate source.

* Administer warranty policy in the best interests of the Retailer, the manufacturer and the customer aiming for profitability and efficiency.

Please apply via this advert or contact Matt Maddison at Mach Recruitment for more information
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