Senior Travel Claims Handler
Cardiff (Hybrid Working)
Salary: From £27,000 (depending on experience)

Yolk Recruitment are working with a growing insurance services provider in central Cardiff who are looking to expand their travel claims team with the addition of an experienced Senior Travel Claims Handler. This is a full-time, permanent role with a hybrid working model (2-3 days in the office).

The business supports leading car and travel insurance brands, delivering services such as claims handling, underwriting, customer service, pricing, and more. The company prides itself on being data-driven and collaborative, with a strong emphasis on continuous improvement and customer experience.

The Role

As a Senior Travel Claims Handler, you'll take ownership of complex claims across domestic and international travel insurance, from first notification through to settlement. You'll also play a key part in supporting the wider claims function - working closely with team leaders to provide technical support, contribute to audits, help with training, and identify areas for operational improvement.

Key Responsibilities

Review and process complex travel insurance claims and complaints in line with policy terms and regulatory standards
Manage your own caseload proactively from start to finish
Support the team leader with day-to-day operations and escalations
Carry out quality checks and provide constructive feedback to claims handlers
Assist with audits, reporting, and continuous process improvements
Contribute to team meetings, one-to-ones and development discussions
Negotiate settlements and process payments within agreed limits
Maintain high levels of service quality, compliance, and productivityWhat We're Looking For

Minimum 12 months' experience in a travel insurance claims role (essential)
Strong communication skills and a confident approach to coaching and feedback
A team player who is organised, self-motivated and able to meet deadlines
Good knowledge of regulatory and compliance frameworks within insurance
A customer-focused mindset with the ability to handle sensitive claims professionallyBenefits

Salary starting from £27,000 (based on experience)
33 days' annual leave (25 days + bank holidays), rising with service
Option to buy/sell up to 5 days' holiday per year
Annual salary reviews
Hybrid working with a central Cardiff office
Nest pension scheme
Technology and wellbeing discounts
Cycle to Work scheme
Employee Assistance Programme
Optional healthcare and dental plans