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Date Added: Sat 01/07/2023

Income Management Officer

Redbridge, N15, UK
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Job Type: Permanent, FullTime

Salary: £15.50/hour

Income Management Officer



£17.27 per hour

Our client is looking for an experienced Income Management Officer.

To undertake timely and robust recovery action to prevent arrears and maximise income; and to work collaboratively with colleagues in the team ensuring prompt escalation, legal or other recovery action is identified and actioned as necessary, regardless of tenure.

To understand the rules for welfare benefit and the principles of income maximisation and to support tenants to improve their financial and digital capabilities, promoting and assisting them with the take-up and use of these services irrespective of tenure. Make referrals for tenants to internal services and external agencies to secure the best financial outcomes for them and HfH and provide excellent customer service in response to queries and whilst monitoring and managing accounts.

To support tenants through home visits including during evening and weekends, benefit advice, understanding rent accounting and tenancy obligations as it relates to payments, providing an holistic approach to help residents to pay their rent and other charges.

To understand and fully utilise the mobile and digital technologies, using the agreed IT systems as directed to prioritse debt prevention and collection, using your initiative to properly adapt actions to meet individual needs whilst achieving performance targets.

* To work collectively with colleagues and other teams across the Council and Hfh to provide an excellent income management service to residents, considering the wider needs of the team, department and HfH. Customer service experience

* Experience of providing advice on housing, welfare benefits and/or rent arrears.

* Delivering front-line services

* Debt collection/credit control environment and fully conversant with court protocols and the relevant legislation.

* Experience of dealing with and resolving complex disputes

* Extensive experience of working in a customer- focused (including financial and accounting) environment, using computerised, data based systems.

* Knowledge and practical applications of credit control principles, and strategies to avoid loss of income.

* Good understanding of the respective obligations and responsibilities of the tenant and landlord.

* Detailed understanding of social housing policies, welfare benefits, and other related policies and the relevant regulations; and appropriate options for tenants to maximise their incomes.


* Customer focused and results driven

PLEASE ONLY apply if you have the necessary skills, experience and expertise.

The first part of our recruitment process is to send your CV. Colbern Limited along with our clients are an equal opportunities employer.

Visit our website colbernlimited co uk for more opportunities
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