Inverurie, UK

Customer Service Administrator ? Mechanical And Sensor Division

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Mon 13/11/2017

COMPANY: RMS PUMPTOOLS

JOB TYPE: Permanent

SALARY: Competitive

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Core Job Responsibilities:

  • Liaising with customers in a professional manner as enquiries are received
  • Preparation of quotations and product information (datasheets etc) for supply to customers
  • Liaise with purchasing and other departments to ensure pricing is accurate
  • Purchase Order acknowledgement post review of Purchase Order T&C?s
  • Fully outline Purchase Order requirements in a Contract Review including delivery and ensure that all items, quantities and descriptions are correct.
  • Customer interface during outlined work e.g. delivery updates, changes etc.
  • Track delivery and other milestone dates
  • Participate with the weekly production meetings for updates and relay updates and milestones to customers when required
  • Ensure Customer Feedback database is updated regularly
  • Following up quotations with customer and/or liaise with appropriate agent/regional sales person
  • Periodically answering telephones

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Required Skills and Characteristics:

  • Knowledge and experience in Artificial Lift preferred but not critical
  • Technical aptitude would be beneficial
  • Proficiency with core MS Office programs
  • Organisational and interpersonal skills, as well as confident and courteous email/telephone manner
  • Ability to manage own time and workload efficiently

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