Joining a collaborative and customer-focused team, the Customer Service Executive will support the delivery of aftersales services across the defence client base. Reporting to the Customer Logistics Support Manager, you'll play a key role in managing spares, repairs, services and field engineering deployments to ensure seamless customer support and satisfaction.

Key Responsibilities:

Provide day-to-day customer support for contracts involving spares, repairs, and field service engineering.
Coordinate with internal teams to ensure on-time delivery of hardware and documentation.
Propose pricing and updates for in-service support, tailored to specific client requirements.
Collaborate with the Integrated Logistics Services team on Obsolescence Management and maintain related plans.
Maintain service level compliance and accurate quoting/communication records.
Generate internal and external customer service reports.
Work closely with CLS Sales Manager to improve service offerings and address customer needs.Skills & Experience Required:

Essential:

Prior experience in a customer service or support role.
Strong interpersonal and customer-facing communication skills.
Able to work independently, manage time, and solve problems effectively.
Proficient in Microsoft Office applications.Desirable:

Experience with ERP systems.
Understanding of import/export processes including dual-use or military goods.
Familiarity with Jira and Confluence.Personal Attributes:

A positive, flexible, and proactive approach to challenges.
Strong attention to detail and organisational skills.
Excellent written and verbal communication.
Values-driven: Teamwork, Integrity, Excellence, Courage.Work-Life Balance & Benefits:

37.5-hour workweek with Friday lunchtime finishes
Hybrid and flexible working options
28 days annual leave + Christmas shutdown
Holiday purchasing scheme
Pension matched up to 5%
Income protection & life assurance policies
Employee Assistance Programme - mental health, remote GP, second opinion and physio
EV salary sacrifice scheme & company share incentive plan
High-street discount platform and regular wellbeing initiatives
Free onsite parking, gym discounts & social activities
Career development support and structured L&D opportunities Security Clearance Requirements:

All applicants must be eligible for UK Security Clearance. Proof of UK residency for at least 5 years, along with right-to-work and employment history documentation, will be required upon successful offer.

Interested?

If you're a people-oriented problem solver with a passion for customer success and a background in service delivery, we want to hear from you