R13 Recruitment are proud to be partnering with a well-established, fast-growing professional services organisation in their search for a Client Services Advisor to join their Norwich-based team.

This is a commercially focused B2B retention role, combining inbound and outbound communication and managing contract renewals by negotiating retention outcomes and protecting recurring revenue - all within a supportive, target-driven environment.

If you are resilient, detail-focused and confident negotiating with business customers, this role offers strong earning potential and long-term progression.

Monday to Friday, 9:00am - 5:00pm working hours from central Norwich offices. Salary is offered at a £26,750 basic with a realistic OTE of £40,000 (uncapped)

The Company

This established organisation has experienced significant growth in recent years and operates within a professional B2B services environment. With a strong client base and recurring contract model, customer retention is central to continued success.

You will join a collaborative and performance-driven team where quality conversations and long-term client relationships are valued over aggressive sales tactics.

Benefits

* Monthly bonus payments

* Quarterly call quality bonus

* Pension scheme

* Health plan

* 25 days holiday + bank holidays + birthday off

* Holiday purchase scheme

* Gym discounts

The Day to Day

* Managing contract renewals as agreements approach expiry.

* Negotiating revised terms and price increases where applicable.

* Handling inbound cancellation requests and working to retain clients.

* Conducting selected outbound calls per day alongside managing inbound calls and emails.

* Setting clear follow-up timeframes with customers and managing your own pipeline.

* Recording activity and outcomes accurately within CRM systems.

* Identifying opportunities to negotiate exit terms where retention is not possible.

* Working towards volume, contract value and retention-based targets.

* Ensuring high call quality standards are maintained.

You Will Have / Be

* Previous experience within a B2B retention, renewals, sales or account management role.

* Experience reviewing or discussing contracts advantageous.

* Strong negotiation and influencing skills.

* Excellent rapport-building ability.

* Resilient and comfortable handling objections.

* Able to work at pace while maintaining accuracy.

* Strong organisational skills and able to manage your own workload.

* Confident using CRM systems (Salesforce or similar desirable).

* Target-driven and commercially aware.

How to Apply

To hear more details about this opportunity, please email your CV to Rebecca Headden - Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion