JOB TITLE: NEIGHBOURHOOD REPAIRS CLERK

LOCATION: SANDWELL

WORKING HOURS: FULL TIME 37 HOURS PER WEEK

IMMEDIATE START

HancoxRead Recruitment are seeking for an experienced and enthusiastic professional to work in our client's Asset Management & Improvement team.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for providing exceptional customer service.

Job Purpose

To provide a high quality, customer focused service for all customers of the Repairs and Maintenance Service.

You will play a vital role in assisting and coordinating repair requests within the community. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for providing exceptional customer service.

Duties & Responsibilities

* Provide administrative support dealing with claims for Housing Disrepair.

* Collate information to respond to Subject Access Requests (SAR) and Disclosure reports, monitoring cases, dealing with enquiries, and tracking works orders through our Job Manager system.

* Constantly monitor the electronic constantly ensuring efficient use of resources in the electronic work scheduler, to meet turnaround times within set timescales.

* Ensure that all jobs are completed within agreed timescales and liaise with Craft employees are running behind the schedule.

* To ensure craft employees have the workload to allow them to perform to an optimum level at all times.

* To keep customers fully informed of their repair appointment.

* To report PDA's issues to ICT and managers.

* To liaise with the Senior Neighbourhood Repair Co-ordinator to resolve issues relating to missed appointments or job related problems.

* Maintain the electronic work scheduler database, liaising with the Senior Neighbourhood Repairs Co-ordinator with any updates/changes required.

* Provide technical and administrative support to Repair Managers and Neighbourhood Repair Officers (NRO).

* Order any materials and/or joinery requisitioned by NRO's are requested from suppliers and ensure they are delivered to meet the requirements.

* Maintain accurate records of repairs, including documentation of completed work.

* Identify opportunities for process improvement and contribute to enhancing operational efficiency.

QUALIFICATIONS/EXPERIENCE REQUIRED

* Maths Qualification

* English Qualification

* Strong organisational and prioritisation skills.

* Excellent verbal and written communication skills.

* Ability to handle multiple tasks and work well under pressure.

* Attention to detail and problem-solving skills.

* You will need to be organised, motivated and have the ability to multi-task in a very busy working environment.

* Proficient in using computer systems and basic software applications.

* Previous experience in customer service or administrative roles preferred.

* Knowledge of property management or maintenance practices is a bonus.

For more information, please contact Helen at HancoxRead Recruitment

HancoxRead are an equal opportunity employer. We value diversity and encourage applications from candidates of all backgrounds