We're recruiting an experienced Tenancy Sustainment Officer to join a busy local authority housing service, supporting vulnerable residents to maintain their tenancies and prevent homelessness.

This is a frontline, resident-focused role working with individuals and households at risk of tenancy failure. The successful candidate will deliver tailored support, working in partnership with internal teams and external agencies to improve outcomes, promote independence and reduce repeat homelessness.

The Role
- Provide intensive tenancy sustainment support to residents at risk of losing their homes, including those with complex needs.
- Work proactively with individuals and households to prevent homelessness and reduce repeat presentations.
- Carry out detailed needs and risk assessments, developing personalised support plans to sustain tenancies.
- Support residents with budgeting, welfare benefits, Universal Credit and managing rent accounts to reduce arrears.
- Work closely with Housing Options, Temporary Accommodation and Housing Management teams to coordinate support.
- Assist residents in accessing external services including mental health support, substance misuse services, social care and employment support.
- Manage a caseload of complex cases, ensuring accurate record keeping and regular reviews of progress.
- Support residents transitioning from temporary accommodation or rough sleeping into settled housing.
- Work with landlords and housing providers to resolve tenancy issues and prevent evictions.
- Identify safeguarding concerns and make appropriate referrals in line with statutory responsibilities.
- Attend multi-agency meetings and case conferences to support coordinated service delivery.
- Ensure all work is carried out in line with relevant housing legislation and homelessness duties.
- Contribute to service improvement by identifying trends, challenges and opportunities to enhance outcomes.

Key Requirements
- Experience working in a tenancy sustainment, homelessness, housing support or similar role within a local authority or housing association.
- Strong understanding of homelessness legislation and the challenges faced by vulnerable residents.
- Experience supporting individuals with complex needs including mental health, substance misuse or offending history.
- Knowledge of welfare benefits, Universal Credit and income maximisation.
- Ability to manage a varied caseload and prioritise effectively in a fast-paced environment.
- Strong communication and interpersonal skills, with the ability to build trust and engage residents.
- Experience working in partnership with external agencies and multi-disciplinary teams.
- Good understanding of safeguarding responsibilities and risk management.
- Strong IT skills and experience using housing or case management systems.

What You Need to Do Now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Tenancy Sustainment Officers and Homelessness professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment.
For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us