Helpdesk Manager - Airdrie 🚨

📍 Airdrie (Office Based)
💰 Up to £35,000
🕒 Monday - Friday | 8:00am - 4:30pm

FM Search & Select are working with a growing facilities business in Airdrie who are looking to appoint a Helpdesk Manager to take ownership of a newly established helpdesk function.

This is a fantastic opportunity for someone looking to step into a management role where they can build, shape and develop a team from the ground up, while also playing a key role in the wider office operations.

🛠️ The Role

You will be responsible for managing the day-to-day running of the helpdesk, ensuring efficient coordination of maintenance works, while also supporting the setup and organisation of a new office environment.

📋 Key Responsibilities

* Managing all reactive and planned maintenance requests

* Overseeing scheduling of engineers and subcontractors

* Ensuring SLAs and KPIs are met across all contracts

* Acting as the main point of contact for clients and escalations

* Supporting the setup and development of a new helpdesk team

* Training, mentoring and managing helpdesk staff

* Implementing processes and improving operational efficiency

* Supporting general office management and administration

* Maintaining accurate records across CAFM and internal systems

* Driving high levels of customer service and performance

👀 What We're Looking For

* Experience within an FM helpdesk / coordination / scheduling environment

* Someone ready to step into a management or supervisory role

* Strong organisational and leadership skills

* Confident communicator with the ability to manage stakeholders

* Proactive, hands-on approach with the ability to build processes

* Comfortable working in a growing and evolving business

🌟 What's on Offer

* Salary up to £35,000

* Opportunity to build and lead your own team

* Key role in shaping a new helpdesk and office setup

* Stable, Monday-Friday working hours

* Supportive and growing business environment

💬 If you're looking for a role where you can take ownership, make an impact, and grow with a business, this is a great opportunity.

📩 Apply now or get in touch with FM Search & Select for more information