My client is looking for a commercially driven individual with an engineering background to join a growing service team. This role blends technical understanding with sales responsibility, focusing on developing customer relationships, increasing service contract revenue, and supporting aftersales growth.

This is ideal for someone with engineering knowledge who enjoys client interaction and selling value-added services.

Key Responsibilities

Sales & Commercial Focus

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Manage and grow a portfolio of customers within a defined territory

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Drive service contract sales, renewals, and upselling opportunities

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Re-engage lapsed customers and win business from competitor accounts

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Convert ad-hoc service users into long-term contract customers

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Engage customers early in warranty lifecycle to secure ongoing service agreements

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Identify opportunities to increase revenue and margin through tailored solutions

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Build trusted advisor relationships by understanding customer operations and technical needs

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Contribute to achieving revenue targets and business growth plans

Technical & Customer Support

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Act as a key point of contact for service-related enquiries

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Interpret customer requirements and coordinate with engineering teams

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Prepare and follow up on technical service quotations

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Support installation set-up and service documentation processes

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Ensure a high level of customer satisfaction through efficient coordination

About You

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Background in engineering, manufacturing, or technical services

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Proven experience in sales, aftersales, or service coordination

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Strong commercial mindset with a track record of upselling or account growth

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Confident communicator, able to engage both technical and non-technical stakeholders

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Organised and proactive, with the ability to manage multiple customer accounts