Technical Support Engineer

Location: Andover, Hampshire
Salary: Competitive
Employment Type: Full-time, Permanent

Are you a natural problem solver who loves working with customers and technical equipment? Do you enjoy variety in your day and the chance to see your work make a real impact? We're working with an innovative engineering business who are expanding their aftersales and technical support function and they're looking for a Technical Support Engineer to help deliver world class support to customers across the UK and internationally.

What You'll Be Doing

As the go to expert for aftersales support, you'll be responsible for handling customer issues from start to finish. No two days look the same, you might be diagnosing a technical fault, guiding a customer via video call, liaising with engineering teams, or preparing a report for internal stakeholders.

Your key responsibilities will include:

Taking full ownership of technical enquiries and troubleshooting tasks
Diagnosing and resolving mechanical, electrical, and operational issues
Communicating with customers by phone, email, Teams, WhatsApp, or in person
Logging issues accurately and ensuring timely follow ups
Collaborating with technical, stores, operations, and shipping teams
Supporting Engineering Change processes and documenting improvements
Occasional UK and international travel for installations, on site support, or training
Contributing to a small, supportive R&D team focused on continuous improvementWhat We're Looking For

You don't need to tick every box, enthusiasm and ability to learn go a long way!
Ideal candidates will have:

Experience in a Technical Support Engineer or similar role
Great problem-solving ability and a customer focused mindset
Confidence communicating technical information clearly
Strong diagnostic and troubleshooting skills
Willingness to travel (UK & international)
Hands-on mechanical skills (training provided if needed) Why This Role Stands Out

Be part of a close-knit team where your ideas matter
Work with innovative engineering products used around the world
Enjoy a mix of office, remote support, and on‑site visits
Opportunities to develop skills across technical support, R&D, and customer service
Genuine career progression in a stable, growing sector

If this position is something you'd be suitable for or interested in, we look forward to receiving your application!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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