Job Overview:

The Maintenance Coordinator is pro-active and organised ensuring all works are allocated and completed within the given timescales, and all customers are satisfied with the service provided. The role holder should enjoy customer interaction and have the ability to articulate a situation, and have a professional, personable and adaptable style.

Responsibilities & Duties:

• Move out reports- identifying tasks and raising actions
• Move out prep reports
• Cancelations and extension emails/queries
• Ready For Occupation Reports
• General Enquiries- Internal and External Stakeholders
• Speaking to Agents/Landlords/External Contractors
• Sourcing and Collating 3rd Party Directory
• Third Party Compliance
• Reactive Maintenance (Landlord/Agent Responsibility)
• Overflow from Call Handlers
• Add jobs to Maintenance software
• Keep all notes up to date on relevant systems
• Significant works orders- completion of forms
• Compliance with no-lone worker list before any works scheduled/properties visited
• Deputising/supporting other team members as and when required

Personal Characteristics

Skills

Essential:

• Previous experience in a coordinator/administration role
• Experience of working in a fast-paced environment
• Common sense approach
• Driven by achieving targets
• Ability to engage people and build strong working relationships with trades, colleagues, client, and managers
• Good telephone manner - proven experience in managing telephone enquiries from field-based colleagues /customer enquiries
• Excellent communication, organisation, and customer service skills
• Problem solving skills, analytical capability
• Ability to work under pressure and handle challenging situations
• IT skills
• Ability to retain information in a fast-paced environment

Desirable:

• Experience in the property maintenance sector
• Excellent planning skills
• Knowledge of various trades

Knowledge:

• A demonstrable working knowledge of maintenance tasks
• Some exposure to property maintenance
• Some knowledge of social housing/HMOs

Behaviour:

• Approachable and friendly
• Empathetic and supportive of service users while recognising the need to uphold and adhere to rules.
• Resilient and able deal with people who are complex and sometimes challenging.
• Methodical in approach to ensure everything is done accurately and comprehensively.
• Keen to support colleagues and ensure business is working cohesively and to the same objectives.
• Keen on strong compliance culture.
• Able to work without direction.
• Adaptability and being prepared to help out if circumstances require.
• Keen to lead by example.
• We would expect you at all times to:
  • act with integrity
  • act with due skill, care and diligence
  • act with professionalism
  • be open and co-operative with colleagues
  • act with compassion to those both within the Company and those who we support in the accommodation