We have a current opportunity for a Power & Gas Trade Support Engineer on a permanent basis. The position will be based in London. For further information about this position please apply.

We are looking for an Application Support Team Lead who is passionate about technology and has experience supporting enterprise-wide systems.

The successful candidate will be leading the Front Office Team in London supporting Front Office users (Traders, Schedulers and Direct Market Access users) to analyze issues, provide tactical/strategical solutions and ultimately deliver tangible business value & benefit.

This role will report into the Global Head of Application Support working on different business systems critical for the trading life cycle.

Key responsibilities

Leading the Front Office Application Support Team located in different geographical locations.
Supporting of Commodity Front Office Trading applications during trading hours.
Support Client Trading Business - On/Offboarding
Support for time critical Power and Gas Scheduling applications.
Support Weekly Production Change Releases / Being part of On-Call Weekend Rota
Support of CTRM connected upstream/downstream applications for Intraday and End of day activities.
Monitor applications availability and report issues pro-actively.
Communicate with clients/vendors as required: inform/chase for incident progress, notify them of impending changes or agreed outages
Good organizational skills in managing issues, projects and communicating with stakeholders.
Fast turnaround of client requests.
Log and prioritize tickets in the ticketing system.
Work with the Service Desk to ensure requests are routed to appropriate resource in order to be resolved quickly and efficiently
Escalate service requests that require 3rd level support.
Improve client service, perception, and satisfaction.Technical expertise

5+ years of work experience in IT industry.
Minimum 2 years of working experience in Energy Trading.
Must have experience of managing and leading a team.
Must have business knowledge of EU Gas and Power trade life cycle.
Must have experience of working with Trayport.
Knowledge and exposure to different trading applications such as Trayport, ICE and TT.
Working experience of DMA (Direct Market Access) will be a big plus.
Knowledge of Power & Gas Physical Scheduling Applications such as GMSL PowerTrak, EuroRunner, ENOM, eZ-Ops
Working knowledge of ION Endur system.
Knowledge of ticket and Incident Management Systems such as JIRA/Service Now
Understanding of databases and analyzing SQL scripts.
Deployment, configuration and testing of applications.
Change Request / Release management

Non-technical Skills

Fluent in English
Excellent communication skills to interact with various stakeholders both internal and external.
Ability to work under intense pressure and manage/prioritize multiple requests/projects independently.
Analytical and critical thinking with ability to problem solve complex issues.
Self-motivated, able to multitask and ability to work under pressure.
Ability to work and manage geographically distributed team.
Adapt to changes quickly and communicate effectively.
Should be able to support team members in different geographical regions.
Motivated and willing to learn and work on different systems 3rd party and in-house developed
Must be flexible to work shift patterns on Rota: 7am - 4pm and 9am - 6pmMust be flexible to work On-Call Weekend Rota - 1 weekend per month