Field Service Engineer - Robotics & Lab Automation

Location: UK-based | Type: Permanent | Salary: Competitive + Travel + Benefits

Are you a hands-on engineer with a passion for robotics, automation, and solving real-world technical problems? We're hiring a Field Service Engineer to support advanced lab automation systems across the UK and Europe.

This role suits someone who thrives in customer-facing environments, enjoys travel, and has a knack for diagnosing and fixing complex electromechanical systems.

Key Responsibilities

Install, calibrate, and maintain robotic and automated lab equipment at customer sites

Troubleshoot mechanical, electrical, and software-related issues

Deliver technical support and training to end users

Collaborate with software engineers and internal teams to deploy updates and upgrades

Document service visits, manage spare parts inventory, and contribute to technical knowledge base

Build strong relationships with clients through proactive communication and support

Mentor junior engineers and contribute to service excellence initiatives

What We're Looking For

HNC, apprenticeship, or degree in mechanical, electrical, or electromechanical engineering

2+ years' experience in field service, technical support, or lab automation (5+ years for senior level)

Strong problem-solving skills and ability to work independently

Excellent communication skills — both technical and customer-facing

Willingness to travel (up to 80% for senior roles), including occasional international trips

Valid UK driver's license

Desirable experience includes:

Robotics, lab instrumentation, or industrial automation

HVAC, firmware, or communication protocols (TCP/IP, RS232)

Why Apply?

Work with cutting-edge technology in life sciences and automation

Join a team that values technical excellence, customer success, and continuous learning

Competitive salary, travel perks, and career development opportunities

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