2nd Line IT Support Engineer

Hybrid / Office-Based | Competitive Salary

We're sourcing a skilled 2nd Line Support Engineer to join a growing Managed Services team. This is a great opportunity to work with modern cloud technologies while supporting a diverse client base.

Role Overview

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Resolve escalated IT issues across desktop, cloud, and infrastructure

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Support Microsoft 365, Active Directory, and networking environments

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Troubleshoot hardware, software, and connectivity issues

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Collaborate with 1st and 3rd line teams

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Maintain documentation and deliver excellent customer service

Requirements

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3+ years IT support experience (incl. 2nd line)

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Strong knowledge of Windows, Microsoft 365, and basic networking

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Experience with Azure, ITSM tools, and remote support

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Strong problem-solving and communication skillsWhat's Offered

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Exposure to latest cloud technologies

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Training and career development

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Supportive, fast-paced environment

Please get in touch as soon as possible as interviews are happening next week