Job Title: Senior Administrator

Location: Chichester, West Sussex

Job Type: Full-Time

Department: Sales / Client Services

Salary: Circa £25k to £30k d.o.e.

Reports To: Managing Director / Finance Director

Job Summary for the Senior Administrator:

We are looking for a dynamic and customer-focused Senior Administrator to join our team in the print/manufacturing industry. This role is responsible for receiving and processing customer orders through to production and despatch.

Key Responsibilities for the Senior Administrator:

* Act as the primary liaison between clients and internal teams, ensuring clear communication and timely delivery of all products.

* Understand client specifications, artwork requirements, and compliance standards related to product production.

* Collaborate with production, design, and logistics teams to ensure accurate and on-time order fulfilment.

* Provide clients with updates on order status, lead times, and any changes in production schedules.

* Resolve client issues efficiently, ensuring a high level of service and satisfaction.

In addition, the position could develop and include more sales focused responsibilities such as the following:

* Monitor market trends and competitor activity to identify new business opportunities.

* Customer new quotes and sales follow ups including existing extensive client base.

* Maintain accurate records of client interactions, orders, and account status using CRM systems.

Qualifications:

* Proven experience in administration processes, preferably within the printing, packaging, or manufacturing sectors.

* Excellent communication, negotiation, and interpersonal skills.

* Ability to manage multiple projects and deadlines in a fast-paced environment.

* Proficiency in CRM software and Microsoft Office Suite.

Benefits:

* Competitive salary of £25K - £30k (d.o.e.)

* Performance-based bonuses.

* Pension scheme and paid holidays.

* Supportive and collaborative team environment