Purpose of the role:

Monday to Friday 9.00am - 5.00pm

Total 40 Hours a week

Your Mission Customer Advisor

• Promote a 'residents first’ culture and ensure their expectations are met.
• Take responsibility for management of the office.
• Ensure that the customer service level is consistently high and the agreed service level agreement is followed.
• Assist with the sales and marketing of the residence, working with the central Marketing and Sales teams to ensure minimum 98% occupancy year-on-year.
• Address complaints and breaches of the residence code of conduct with residents and parents, gathering relevant evidence and preparing written outcomes. Escalate to the Property Manager where necessary.
• Manage and communicate room cleans and reactive maintenance works.
• Assist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable.
• Provide out of hours support to the residence as required, to ensure that issues are escalated according to procedure.
• Deliver on customer satisfaction targets.
• Supervise on-site maintenance operations including planned preventative and reactive maintenance.
• Supervise housekeeping operations to ensure that the site always remains presentable.
• Implement and ensure that CAMS Standard Operating Procedures are adhered to by on-site staff and residents.
• Work with the central team and local teams to ensure that a variety of fulfilling and relevant events are carried out regularly.

Your Track Record Customer Advisor

• Excellent written and verbal communication skills
• Ability to plan and prioritise
• Strong attention to detail
• Positive and enthusiastic attitude
• Passionate about creating a customer-focused environment for residents
• Professional and friendly demeanor
• Flexible and adaptable
• Proactive nature and ability to work on own initiative
• Ability to work in a fast-paced environment
• Excellent customer relationship skills