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Date Added: Wed 14/09/2022

2Nd Line Technical Support Engineer

Newcastle Upon Tyne, UK
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Job Type: Permanent, FullTime

Salary: £25,000 - £35,000 per annum

2nd Line Technical Support Engineer

Permanent Role

Hybrid Working

£25,000 - 35,000 / annum

In this role you would be working in a multinational utilities business as a 2nd Line Technical Support Engineer. This is a permanent position where you will be providing 2nd line technical support in relation to telecommunications, desktop, infrastructure, desktop, 365 and more. Working as a 2nd Line Technical Support Engineer with this organisation you would be working on a hybrid basis, where you would have the opportunity to work at home and in the office. This opportunity is located in the Newcastle office. The role as a 2nd Line Technical Support Engineer is looking to pay in the region of £25,000 - £35,000 / annum.

Your new role:

  • In your new role you will be expected to ensure that requests for assistance are properly logged and responded too in a timely manner
  • You will be responsible for providing tangible service improvements and technical process reviews
  • You will be responsible for providing onsite EUC technical support to service users
  • As a 2nd Line Technical Support Engineer, you will be contributing to the assessment of business and service requirements and the design of IT Services
  • Within this role you will provide initial diagnostics and support of Microsoft 365, Cloud Issues, Citrix and Virtual Platform issues

About you:

  • You will have prior experience working in a 2nd Line Technical role
  • You will have good knowledge of ITIL
  • You will have working knowledge on VPN, Citrix and MVD
  • You will have demonstrable experience of EUC design, configuration and implementation projects

Please contact Laura Davison at Sellick Partnership to discuss in further detail and to receive a full job spec/ additional information.

Disclaimer: Sellick Partnership is a market-leading professional services recruitment specialist operating across the UK. Over the years we have built up an enviable relationship with employers and our expert team of consultants boast up-to-date market knowledge and a strong reputation making Sellick Partnership best placed to help you. Sellick Partnership is proud to be an equal opportunities employer. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice which can be found in the footer on our website

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