Role: IT Field Delivery Engineer - Site Based

Location: Manchester - North West

Contract Type: Permanent

Salary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and two paid volunteering days per year

Hours: 9:00 am - 5:30 pm, Monday to Friday

Role Purpose:

To attend sites and provide support for IT hardware and software in line with Service Level Agreements (SLAs). You'll work efficiently and proactively to deliver first-class IT support.

Key Responsibilities:

Diagnose, repair, and maintain hardware (PCs, laptops, local/network printers and peripherals) across one or more sites. May also include basic server, AV, telephony, and network support.

Resolve operating system and application issues in line with procedures and specifications.

Complete IMAC (Install, Move, Add, Change) work as required.

Maintain regular communication with internal teams and relevant site contacts.

Manage part replacements and returns promptly.

Meet key performance indicators (KPIs) associated with the role.

Adhere to all site-specific fire, security, and health and safety regulations.

Ensure incidents are logged and updated within the IT service management (ITSM) tool within SLA.

Stay up to date with new technologies and maintain relevant knowledge and skills.

Carry out other reasonable duties as requested by line management.

Participate in a 24/7 on-call rota where required.

Be prepared to work occasional overtime when necessary.

Mentor junior engineers when needed.

Comply with company policies and management system requirements.

Maintain company equipment in good working order and condition.

Follow applicable site-specific policies and processes.

Create and maintain technical documentation where required.

Skills and Experience:

Professional, reliable, and presentable at all times

Full UK driving licence (if required to fulfil duties across sites)

Excellent customer-facing and communication skills

Able to obtain relevant government and/or police security clearance (unrestricted)

Self-motivated with strong organisational skills and the ability to work independently

Holds or can obtain relevant technical certifications

Possesses at least a CompTIA A+ certification (or equivalent experience)

Strong knowledge of operating system tools, application support, and telephony

Comfortable working at height and carrying out manual handling tasks

Positive attitude and team-oriented behaviours