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Date Added: Tue 26/07/2022

Customer Care Manager

Kingston upon Hull, UK
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Job Type: Permanent, FullTime

Salary: £28000 - £33000/annum + car + fuel

Linear Recruitment are currently with a national house builder to recruit a Customer focused Manager for a permanent opportunity in Hull/ Beverly region.

Your responsibilities will be to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.

• Hold contractor meetings as and when required
• Check plots at strategic stages and carry out quality audits using Iauditor
• Carry out final quality checks and ensure all extras are fitted
• Work with the Site Manager to manage the Finishing Operatives in making sure that all snagging works are complete
• Book in home demonstrations and carry them out with the customers
• Arrange the handover on legal completion day with sales and the customer
• Arrange trades and Finishing Operatives to carry out any snagging works and liaise with the customers to get them completed and checked
• Look after the customers for the first 12 weeks of occupation and ensure the customers are snag free before they go over to customer care

The Person:

• Good communication and people skills

• IT literate in word, excel and outlook

• Residential housebuilding background (desirable)

• Attention to detail

For more information on the company and duties involved - please Contact Alex from Linear or click Apply
Apply Now