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Date Added: Thu 10/06/2021

Operations Coordinator

Newark, NY, US
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Job Type: Permanent, FullTime

Job Description

The Pattern team is growing in Newark!

We're searching for an awesome Operations Associate who's ready to tackle an exciting new chapter in their career in the Digital Staffing space.

  • Do you possess rock-star communication skills that allows you to develop lasting relationships with strangers, clients, and your work team?
  • Do you view a challenge as motivation rather than an obstacle?
  • Are you the type of person who makes new friends everywhere you go?

If you answered yes to the above questions, it sounds like you'd be a great fit at Pattern!

As a part of our Operations team, you'll interface with the Sales and Account Management teams, where we focus on a variety of different industries (for example, the light industrial space).

Pattern is a start-up and this is a 360-degree role that involves you working on many projects. To be successful, you'll need to be results-driven and able to aptly balance competing demand.

What You'll Do:

  • Build and maintain strong relationships with existing Pattern Pros
  • Drive acquisition of workforce leads and enhance growth of our Pros community
  • Put the customer first and collaborate with our Sales and Account Management teams to deliver the highest level of service
  • Interface with new and existing Pros in a fast-paced environment to fill shifts based on clients' requests
  • Engage in face-to-face interviews, calls and group interview sessions
  • Monitor fill and no-show rates across all channels and replace Pros as needed
  • Become an expert on Pattern's internal system and tools
  • Provide ongoing feedback to the product and engineering teams to drive improvement of our internal systems and tools

Skills and Experience Required:

  • Bachelor's Degree, or equivalent
  • Dynamic and energetic with a passion for technology; previous experience in a start-up environment is an asset
  • Results driven with an innate hunger for personal and company success combined with great interpersonal skills
  • Ability to balance competing priorities and manage multiple processes at the same time
  • A team player with the ability to listen and collaborate
  • A demonstrated problem solver and self-starter with the ability to take initiative in a constantly changing work environment
  • Previous experience at a customer-facing role with demonstrated communication skills

Perks of Working at Pattern:

  • We are the emerging leader in digital staffing services space, disrupting the traditional staffing agency market through technology
  • Each Pattern employee has full autonomy to test out strategies and make an impact
  • We work in a young and dynamic environment with offices located in downtown cores
  • Each day is exciting and full of challenges and opportunity - you won't be bored
  • As an early employee, you will enjoy tons of opportunities to develop your career and grow into new positions
  • Access to our unlimited vacation policy

Learn more about Pattern and our culture on our website by clicking “Join Our Mission!”

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