Sales Office Manager

Location: Sheffield
Type: Full-Time
Hours: 37.5 hours per week (Monday - Thursday 08:00 - 16:00 & Friday 08:00 - 15:30)

Salary: £36,000 - £43,000 (depending on experience)

Role Overview

We are seeking an experienced Sales Office Manager to join our commercial team within a busy production and manufacturing environment. This role is responsible for managing a small sales administration team while ensuring the smooth coordination of customer orders, commercial processes, and operational communication across the business.

The successful candidate will act as a key link between customers, production, logistics, and senior management, ensuring customer expectations are managed effectively and orders are processed in line with company procedures.

Given that approximately 90% of company sales are exported, experience with export sales processes and international documentation is essential.

This position is ideally suited to someone with strong organisational and communication skills who is comfortable working with large OEM customers and managing deadlines within a fast-paced operational environment.

Key Responsibilities

Sales Office & Team Management

Manage and support a small sales office team to ensure efficient processing of customer orders and enquiries

Oversee daily sales administration activities and ensure company processes and procedures are followed

Provide guidance, coaching, and support to team members

Customer & Account Coordination

Act as a key contact for customers, ensuring clear communication and high service levels

Manage customer orders from initial enquiry through to delivery

Build strong relationships with key customers, including large OEM organisations

Manage customer expectations regarding delivery schedules, product availability, and lead times

Export & Commercial Operations

Coordinate and manage export sales documentation including:

Commercial invoices

Packing lists

Certificates of origin

Export declarations and shipping paperwork

Work closely with logistics and shipping partners to ensure compliance with international trade requirements

Ensure all export processes comply with relevant regulations and company procedures

Internal Collaboration

Liaise with production, planning, logistics, and finance teams to ensure orders are fulfilled efficiently

Work with senior managers to resolve operational and commercial issues

Support the wider commercial strategy by improving processes and service delivery

Performance & Organisation

Monitor order progress and ensure deadlines and targets are met

Maintain accurate customer records and documentation

Identify opportunities to improve efficiency within the sales office

Candidate Requirements

Essential

Previous experience in sales office management, sales coordination, or commercial administration

Experience managing or supervising a small team

Strong experience handling export sales and international documentation

Excellent communication and relationship-building skills

Experience dealing with large customers or OEM organisations

Strong organisational skills and ability to manage multiple priorities

Ability to work effectively within a production or manufacturing environment

Desirable

Experience within manufacturing, engineering, or industrial sectors

Knowledge of international shipping and export compliance

Familiarity with ERP or order management systems

Personal Attributes

Highly organised and detail-oriented

Strong communicator across multiple levels of an organisation

Customer-focused with a proactive approach

Calm under pressure with strong problem-solving ability

Team-oriented leadership style