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Date Added: Fri 04/12/2020

IT Service Desk Analyst

Bristol, UK
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Job Type: Contract

Salary: £13 - £14.5 / hourly


IT Service Desk Analyst
Vacancy Ref: 7006900

A position has arisen for an IT Service Desk Analyst to join a leading public sector organisation in Central Bristol. This will be a technical role providing resolution to fault reports and work requests initiated from telephone calls, emails or directly from the IT Service Management self-service portal. This contract is for 5 days per week and is paying up to £13.20 per hour (£14.50 umbrella) for an initial period of 3 months.

The successful candidate must have a calm, customer focused manor and the ability to keep to strict policies and frameworks.

Your duties will include:

  • Work closely with specialist teams providing all levels of support whilst maintaining a customer focused approach, communicating effectively, building positive relationships with colleagues and customers
  • Log and resolve all incoming Incident and Service Requests quickly and effectively or assign the enquiry to the relevant specialist team
  • Monitor the status of calls and take appropriate action, including escalation where necessary and monitors and logs the actual service provided, compared to that required by service level agreements
  • Maintain an up to date knowledge of processes and procedures and to achieve performance targets adhering to processes and procedures
  • To work very closely with other Service Management team members supporting and assisting colleagues as appropriate

The successful candidate should have:

  • Experience in supporting IT queries over the phone
  • The ability to troubleshoot technical queries
  • ITIL experience is desirable but not essential

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

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