At Watkin Jones, we're currently recruiting for a Customer Service Operative to join our team. This hands-on role involves travelling to sites across the UK to diagnose and carry out repairs within occupied buildings, primarily focusing on multistorey residential developments.

Key Responsibilities:

In this role, you will be responsible for diagnosing faults and creating detailed schedules of work to resolve issues efficiently. You will carry out repairs across a variety of construction trades, using tools, construction equipment, and access equipment following appropriate training. A key part of the role involves liaising with customers to arrange and follow up on repair work, as well as coordinating and overseeing sub-contractors when needed to complete tasks. You will record repair activities and manage appointments using electronic devices and relevant software. Regular communication with the customer care team through updates and reports is expected. Working safely at height and ensuring full compliance with Health, Safety & Environmental policies is essential, along with adhering to all company policies, procedures, and site-specific safety protocols at all times.

About you:

A Level 6 (Degree) qualification or significant and substantial experience in a relevant or related field is essential for this role as well as hold a valis CSCS card. Candidates must demonstrate evidence of ongoing training and a commitment to maintaining their professional status, as well as staying informed about developments, trends, and best practices within the sector. Strong knowledge of the construction industry, health and safety legislation, and best practices is required, along with an understanding of contract law as it relates to property and disputes. Proficiency in Microsoft Office applications and the ability to manage time and workload effectively are also essential skills for success in this position.

Why Join Us?

At Watkin Jones, we believe in investing in our people. Here’s what we can offer you:

• Professional Growth: Individual support for your career advancement.
• Rewards: Discretionary annual bonus, health cash plan, life insurance, and more.
• Work-Life Balance: 25 days of annual leave (increasing with tenure), flexible working from home, and discounted gym memberships.
• Benefits: Company car or allowance, exclusive shopping discounts, and a contributory pension scheme.

Why Choose Watkin Jones Group?

Watkin Jones Group is the UK’s leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management.

Joining us means becoming part of a company that’s not only deeply rooted in history but also firmly focused on the future. We’re committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development. This is more than just a job – it’s a chance to grow your career in a fast-paced, innovative environment. If you’re ready to make a significant impact and advance your career with a market leader, we’d love to hear from you!