The Role

We are hiring for the Customer Service Representative role, it's about answering calls; it's about providing solutions, maintaining accurate data, and ensuring every interaction reflects our commitment to excellence.

Location:Newcastle upon Tyne

Duration:Minimum of 6 months with pontential conversion to FTE

Mode of contract:Onsite

Key Responsibilities

Manage high-volume inbound calls and digital inquiries within a busy contact centre environment.

Provide professional, empathetic, and efficient support to resolve customer queries.

Navigate internal systems to update and manage customer records with high attention to detail.

Ensure compliance with industry regulations and internal company policies.

What You'll Bring

The Essentials:

Contact Centre Experience: You are comfortable working in a structured, fast-paced call centre environment.

Customer Service Excellence: A proven track record of de-escalating issues and providing high-quality service.

Communication: Exceptional verbal and written communication skills.

The "Nice-to-Haves":

Financial Services Background: Previous experience working within banking or finance.

Personal Loans Expertise: Specific experience servicing personal loan products is a significant advantage.

CRM Mastery: Proficiency in Customer Records Management systems and data integrity.

Why Join Us?

Randstad Technologies is acting as an Employment Business in relation to this vacancy