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DATE ADDED: Tue 02/07/2019

Desktop Technician

Hampshire, UK

JOB TYPE: Contract

SALARY: £14.80 - £15.54/hour

ur client is seeking a Desktop Technician on an initial 2 Month with the possibility of an extension.

Working Hours: Monday - Friday, 37 Hours

Pay Rate: £14.80 P/H PAYE

Job Purpose:

Reporting to the Service Desk Team Leader, you will work as part of a team providing first and second line support to users based at various locations. You will be responsible for supporting desktop devices.

Duties and Responsibilities:

* Undertake routine installations and de-installations of items of hardware and/or software

* Conduct tests of hardware and/or software using supplied test procedures and diagnostic tools

* Correct malfunctions, calling on other experienced colleagues and external resources if required

* Update the IT asset management system with details of all hardware/software items that have been installed and removed

* Provide assistance and resolve problems in a professional manner

* You will escalate problems following agreed procedures

* Contribute to the investigation of problems and faults concerning the installation of hardware and/or software and confirm the correct working of installations

* Provide advice on the use of applications

* Work to continuously improve the service

* Handle calls that come into the Service Desk via telephone, email and walk-ins.

* Participate in the rota for the desktop call monitor

* Undertake hardware repairs on PCs, laptops and printers

* Create and update documentation as required

* Supporting remote users

Skills and Experience:

* Providing fit for purpose customer solutions to time, quality and budget

* Managing complex stakeholder relationships

* Creative use of resources to deliver outcomes

* Influencing positive outcomes by using your excellent negotiation and communication skills

* Leading by example to inspire staff and colleagues

* Identifying and solving complex problems

* Producing and executing credible and feasible plans and solutions

* Implementing and following best practice.

* Delivering exceptional service in a customer facing role

* Delivering outcomes in a high pressure environment

121 Jobs is acting as an Employment Business in relation to this vacancy
Role: Desktop Technician
Job Type: Contract
Location: Hampshire,

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