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DATE ADDED: Thu 12/03/2020

Operational Risk & Control - Senior Manager (1LOD)

Edinburgh, UK


JOB TYPE: Permanent, FullTime

SALARY: Competitive

The Senior Manager in Operational Risk & Control (1LOD) is required to support the strategy and direction outlined by the Head of Operational Risk & Control (1LOD), using their industry knowledge and expertise to deliver value and assurance to the client base. The incumbent of this role will also deputise for the Head Of Operational Risk & Control where required. Responsibilities related to this role include, but are not limited to:


• Support the development and evolution of the Operational Risk Team strategy and ensure the function provides best in class assurance to clients and internal partners.

• Challenge and contribute to the development of short, medium and long-term strategies (including action plans and targets) for the operational risk function

• Manage change to the team, strategy and methodology (Project Orchard) to ensure readiness to changing regulations and expectations

• Ensure collaborative engagement and partnering to achieve the best results and protection for clients and the business.

• Take ownership of the internal, external and Compliance audits monitoring processes from a 1LOD perspective, ensuring that all audits are well planned and actions delivered in a timely manner.

• Manage the relationship with external stakeholders in relation to Operational Risk issues, including clients, custodians, consultants, potential clients, third parties, regulators and non-executive directors.


• Oversee the error management process, escalation, analysis and reporting, including trend analysis delving into functional lenses.

• Oversee the delivery of KRIs & KPIs in relation to risk appetite in a manageable articulate manner that is intuitive to the business.

• Support the business in continuous improvement and throughout the change programs across all functions.

• Oversee the delivery of Risk and Control Self assessments, provide analysis and reporting that adds value to senior management and the executive.

• Oversee the production of the AAF document in the most efficient manner possible.

• Develop an MI suite and provide regular MI to senior stakeholders.

• Managing and evolving the global business continuity team.


• Support the team of Operational Risk & Control Managers to ensure exceptional delivery to both internal and external clients.

• Manage the performance of all direct reports, addressing performance issues in a timely manner to ensure that there is no client or operational impact.

Encourage a culture of openness and ethical decision making within the team.


• Design and provide relevant and timely reporting to Boards and Committees as required.

• Deputise in the absence of the Head of Operational Risk & Control by participating and chairing governance meetings to ensure that FNZ is driving the right behaviours, as outlined in the FCA handbook, in order to mitigate risk to the business

• Attend regular client senior forums and drive a positive and collaborative relationship with FNZ clients.

• Develop and evolve 1LODs approach to policy adhere

Experience Required:

• Extensive experience of operational risk within the Wealth Management / Platform industry.

• Experience in a senior management role.

• Experience in client relationship management.

• Knowledge of the UK financial services and regulatory framework including the CASS Sourcebook.

• Holder of university degree and/or the equivalent combination of education and experience. Appropriate professional qualification held

The desirable candidate will also have a proven track record of high performance in the following areas:

• Understanding of risk/compliance policies and processes for a financial services business

• Strong understanding of risk appetite and risk management frameworks

• Strong understanding of operational risk

• Strong understanding of compliance/regulatory requirements in financial services sector

• In depth knowledge of different types of operational risks, systems and processes including risk management frameworks