Customer Success Manager – SaaS / Technology Solutions

We have an exciting opportunity for a Customer Success Manager to join a growing tech company providing innovative software solutions to clients across the UK and internationally. This is a client-facing role where you’ll be responsible for building strong, long-term relationships with a portfolio of accounts, ensuring they gain maximum value from the products and services they use. You will be the go-to point of contact for all customer success matters – from onboarding to ongoing engagement – with a focus on retention, satisfaction, and expansion opportunities. This role offers a hybrid set-up from the Milton Keynes area with regular UK travel and occasional overseas visits to customer sites.

Location: Hybrid – commutable to Milton Keynes (UK-wide travel occasional international travel)

Salary: £35,000 - £40,000 bonus excellent benefits

Requirements for Customer Success Manager

• Proven experience in Customer Success, Account Management, or Client Services roles

• Demonstrable success in achieving KPIs around customer retention and satisfaction

• Confident communicator with strong presentation skills for leading meetings at all levels

• Comfortable with technical software solutions and able to explain complex concepts clearly

• Proficient in using CRM systems (Salesforce advantageous)

• Ability to manage multiple accounts or projects simultaneously in a fast-paced environment

• SaaS / technology sector experience highly desirable; background in EdTech or Higher Education is beneficial but not essential

Responsibilities for Customer Success Manager

• Manage a portfolio of accounts, ensuring customers gain maximum value from their solutions

• Lead customer meetings (in-person and virtual), building relationships with stakeholders at all levels

• Monitor and drive NPS and CSAT scores, resolving any issues to deadlines

• Identify and suggest solutions to customer challenges, passing leads to the sales team for further development

• Proactively offer and sell customer training, and deliver new starter sessions in your specialist product area

• Gather customer feedback and share insights to help shape the product development roadmap

• Collaborate with internal teams (support, product, sales, professional services) to enhance customer outcomes

• Log all interactions and maintain accurate records in the CRM system

What the role offers:

• The chance to join a people-focused tech company with a fantastic culture

• Excellent training and ongoing professional development opportunities

• Performance-related bonus scheme

• 25 days’ holiday bank holidays, plus 2 wellbeing days per year

• Christmas shutdown period

• Flexible benefits package, including private healthcare, life assurance, personal development options, retail discounts, and more

• Company pension contribution

• Hybrid working with a balance of remote and in-office days

• Social events and charitable initiatives throughout the year

Applications

If you would like to apply for this exciting Customer Success Manager role, please send your CV via the relevant links.

We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing (if this email address has been removed by the job-board, full contact details are available on our website).

Keywords – Customer Success Manager / Client Services Manager / Account Manager / Customer Experience Manager / SaaS Customer Success / Customer Engagement Manager / Customer Retention Specialist / CRM Manager / Key Account Manager / Customer Relationship Manager / SaaS / Salesforce / CRM / NPS / CSAT / Technical Account Manager / EdTech / Higher Education / Business Management / Marketing / Communications / Project Management

RedTech Recruitment Ltd focus on finding roles for Engineers, Scientists, and Technology Professionals. Even if the above role isn’t of interest, please visit our website to see our other opportunities.

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.