School Fees Assistant

• Location: Cobham, Surrey
• Hours: 08.30- 16.30 (35 hours)
• Job Type: Full-time, office based with the potential of hybrid
• Length of assignment: temporary role until August 2024
• Pay rate: £13.74 - £14.84 PAYE or £16.95- £18.35  via an umbrella company.
• Sector: Education

We are seeking a School Fees Assistant to join our finance team within the education sector. This role is crucial for the smooth and timely administration of student accounts, ensuring excellent customer service, and the efficient issuing of invoices and receipt of school fees.

Day to Day of the role:

• Assist with the day-to-day administration of student accounts.
• Process payments from parents via credit card and ensure accurate daily banking.
• Monitor MIS messages and action any changes.
• Process Accounts Receivable transactions to maintain accurate and up-to-date ledgers.
• Address queries from parents, students, and colleagues in a supportive and proactive manner.
• Undertake ad hoc duties and reporting as required.
• Build strong relationships with other departments.
• Maintain accurate billing information on the database to facilitate timely receipts.
• Issue notice penalty invoices or process refunds for leaving families as applicable.
• Communicate proactively with parents for effective credit control, including chasing outstanding debt.
• Assist with biannual billing processes and month-end reconciliations.
• Manage the Accounts Receivable inbox.

Required Skills & Qualifications:

• Excellent customer service skills and cultural awareness.
• High accuracy and attention to detail.
• Ability to handle sensitive situations with discretion.
• Professional interaction with colleagues and external stakeholders.
• Good IT skills, including proficiency in Microsoft Office and spreadsheet knowledge. Experience with CRM systems is preferred.
• Strong planning and organisational skills to meet deadlines.
• Experience within a Finance team is desirable, preferably with accounts receivable/credit control experience.

Please apply if you are available on no more than one weeks’ notice and able to have a DBS taken up.  You will also need to complete some safeguarding exercises online to become compliant for this role, if you are successful.