Company: REED TALENT SOLUTIONS
Job Type: Permanent, FullTime
Salary: £78,000 per annum
Business Change Managerc.£78000 per annum Bedford 18 Month FTCHybrid Working Join us at the Money and Pensions Service (MaPS) as a Business Change Manager. This role offers you the chance to make a significant impact by
leading and supporting the delivery of key change initiatives within the Guidance Services Implementation (GSI) Programme and the wider MaPS Change Portfolio. You will assess organisational readiness, develop and execute change plans, ensure effective communication and training across diverse stakeholder groups, and help realise the benefits of strategic transformation projects.You’ll be part of a dynamic team dedicated to helping people across the UK improve their financial wellbeing.
Role OverviewThe Business Change Manager will report directly to the Senior Programme Manager. In this role, you will be responsible for:
Key Responsibilities: - Lead and deliver change – Provide visible leadership and drive business change activities, working closely with the Head of Operational Transformation, project managers, and workstream leads to deliver business case benefits and outcomes.
- Champion best practice – Develop a clear vision for change, promote the use of proven change management tools and processes, and build strong internal and external networks.
- Support business cases – Collaborate with senior leaders to develop high-quality business case content, coordinating input from subject matter experts as needed.
- Own change products – Lead the development and delivery of Business Change products, ensuring alignment with project goals and stakeholder expectations.
- Plan for change – Take ownership of the change plan for the GSI Programme and contribute to the overall programme planning process.
- Ensure operational readiness – Define and manage readiness criteria, and play a key role in go-live decisions alongside project executives and business users.
- Drive benefits realisation – Lead efforts to track and realise project benefits, ensuring all change activities contribute to measurable outcomes.
- Lead change communications – Shape and review communications related to Business Change, ensuring they are clear, timely, and aligned with project objectives.
- Manage stakeholders – Identify and engage key stakeholders, maintain an up-to-date engagement plan, and act as the main point of contact for senior and strategic stakeholders.
- Provide guidance and support – Offer direction to project teams and contribute to the wider Change Community of Practice across MaPS.
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You will need to demonstrate the following skills and experience. To excel in this role, you will need to demonstrate
- Proven expertise in applying business change methodologies within formal project and programme environments.
- Strong track record of delivering change in customer-facing operations, including remote access and telephony services.
- Demonstrable experience in stakeholder engagement, risk and issue management, and benefits realisation.
- Comprehensive understanding of all stages of the project and programme lifecycle, including planning, scheduling, resource management, governance, assurance, and business case development.
- Proficient in using a variety of change management frameworks and methodologies tailored to project needs.
- Awareness of solutions development, budgeting, and cost management.
Desirable - Experience working within the public sector.
About UsThe Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:
- CaringWe care about our colleagues and the people whose lives we are here to transform.
- ConnectingWe will transform lives through our ability to make positive connections.
- TransformingWe are committed to transforming lives and making a positive societal impact.
Our Inclusive Working EnvironmentBy fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.
What We OfferGenerous Annual Leave – 30 days plus Bank HolidaysPension scheme – contributions matched 2 to 1 (up to 10% of your salary)Interest-free loan for season tickets for buses and trainsCycle to work SchemeSubsidised eye tests & flu jabsLife assurance schemeGive as you earn schemeEmployee assistance programme (EAP)PAM Assist and PAM Life scheme (Wellbeing)Enhanced family and sick payPaid volunteering (2 days a year)Recognition Scheme...