Our client is a global leader in precision test and measurement solutions, serving industries such as telecommunications, electronics, automotive, and aerospace. They are seeking a knowledgeable and customer-focused Customer Support Engineer with hands-on experience in test equipment to join their technical support team.

Key Responsibilities

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Provide technical support for customers using electronic test equipment, both remotely and on-site when required.

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Troubleshoot hardware and software issues, ensuring timely and effective resolution.

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Collaborate with engineering, product, and sales teams to understand customer requirements and provide tailored solutions.

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Conduct product demonstrations, training sessions, and technical presentations for clients.

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Maintain accurate records of support cases, resolutions, and follow-up actions.

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Assist in the creation of technical documentation, FAQs, and knowledge base content.

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Keep up to date with new products, industry trends, and customer needs.

Qualifications & Experience

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Bachelor's degree in Electrical Engineering, Electronics, or a related technical field.

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Proven experience supporting or working with electronic test equipment (e.g., oscilloscopes, signal generators, spectrum analyzers).

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Excellent troubleshooting, analytical, and problem-solving skills.

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Strong communication skills, with the ability to explain complex technical concepts clearly to non-technical users.

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Customer-first attitude with a proactive approach to support and issue resolution.

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Experience with support ticketing systems and CRM platforms is an advantage.

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Willingness to travel occasionally for on-site support and training