Customer Service Advisor - Wrexham
Salary: £24,570 per year
Hours: Monday-Friday, 8:00am-5:00pm

A leading, well-established organisation in Wrexham is seeking a proactive and customer-focused Customer Service Advisor to join their growing team. This is an excellent opportunity for someone with strong communication skills and a passion for delivering high-quality service. You will be the first point of contact for customers, handling a variety of enquiries and ensuring every interaction is resolved efficiently and professionally.

• Respond to incoming calls and emails, providing clear, friendly, and accurate customer support

• Log and manage enquiries through internal systems, ensuring all information is recorded correctly

• Liaise with internal departments to resolve customer issues and provide timely updates

• Process customer requests and support the administration team where required

• Maintain excellent service standards, working to both individual and team KPIs

• Build positive relationships with customers by demonstrating patience, professionalism, and problem-solving ability

• Deliver consistent communication to ensure customers are fully informed throughout their enquiry

• Support the wider team in delivering a smooth, efficient customer journey

• Previous customer service experience (office-based or contact centre preferred)

• Strong communication skills, both verbal and written

• Confident with IT systems, data entry, and maintaining accurate records

• Ability to prioritise workload and manage multiple enquiries at once

• A positive attitude and a genuine desire to help others

• Team player with the ability to work independently when needed

• Competitive salary of £24,570 per year

• Friendly, supportive working environment

• Monday to Friday schedule-no evenings or weekend work

• Opportunity to grow within an established and respected organisation