Are you passionate about Technology?Do you have fantastic customer service skills?If the answer is yes to the above then this is the ideal role for you!Job Title: Trainee IT Support EngineerLocation: RamsgateSalary: £25,000 per annum plus bonus & profit share (30K OTE)Job Type: Full time/permanent

This is a great opportunity to be a part of a business with a wonderful culture, they work hard but have a lot of fun along the way (This includes sports days, BBQs and other regular events)Duties include:

• Respond to incoming support requests via phone, email, or ticketing system in a timely manner
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Troubleshoot and resolve technical issues, escalating more complex problems to the appropriate team
• Assist with user account management, including creating and managing user profiles and permissions
• Document all support activities and solutions in the ticketing system
• Collaborate with other IT team members to ensure timely resolution of issues
• Provide excellent customer service and ensure user satisfaction with technical support services

Qualifications/Skills required

This is an entry level role and previous industry experience is not essential. However, in the absence of hands on experience, we expect candidates to hold a minimum Level 3 Computing qualification (or equivalent), an industry related certification (Microsoft or CompTIA), or be able to demonstrate a genuine passion for technology alongside active personal development toward a career in IT. Training and development will be provided as part of the role.