IT Support Engineer
Location: Pacific House, Kingstown, Carlisle CA3 0LJ
Salary: £28,000 - £35,000 (Dependent on Experience)
Company: JJM Networks

About JJM Networks
JJM Networks is a respected Managed IT Services Provider located just outside Carlisle, off Junction 42 of the M6. We offer tailored IT support and infrastructure services across Cumbria and beyond. Our solutions include server and network installations, cloud computing, cybersecurity, and ongoing support for clients with critical IT operations.

We're a hands-on team, known for our direct client relationships and ability to resolve complex IT issues efficiently. With a focus on quality, continuity, and innovation, we support a growing client base through proactive management and project delivery.

The Role
Due to new client wins, we're expanding our technical team and seeking an experienced IT Support Engineer. You'll be working closely with a variety of businesses, supporting infrastructure and software environments primarily based on Microsoft technologies. This role involves a mix of service desk work, on-site support (typically two days per week), and project implementation.

We're looking for someone proactive, adaptable, and confident working both independently and as part of a team.

Key Responsibilities

Deliver support via phone, remote access, and on-site visits

Manage helpdesk tickets using our Remote Monitoring & Management (RMM) system

Install, configure, and support Windows Server and desktop environments

Design and maintain network infrastructure and associated systems

Monitor and improve backup, disaster recovery, and security protocols

Maintain documentation and contribute to system/process improvements

Liaise directly with clients to understand their needs and deliver tailored IT solutions

Participate in system upgrades and technology deployments

Essential Skills & Experience

Prior experience in an IT support or infrastructure role

Strong knowledge of:

Microsoft 365, Azure, Windows Server, Windows 10/11

Active Directory, Group Policy

IP networking: TCP/IP, DNS, DHCP, VLANs

Server hardware, routers, firewalls (Cisco, Draytek, Ubiquiti)

Backup systems, restoration, and business continuity planning

IT security best practices

Excellent diagnostic and troubleshooting skills

Strong communication (written and verbal) and customer service focus

Full UK driving licence

Desirable Skills

Relevant industry certifications (e.g. Microsoft, CompTIA)

Experience with RMM systems and automation tools

Familiarity with scripting or process automation

What We Offer

Autonomy & Responsibility: Work independently and take ownership of tasks

Variety: A diverse role covering service desk, client site support, and project delivery

Technology Exposure: Gain experience with current platforms and security tools

Professional Growth: Ongoing training and certification opportunities

Supportive Environment: Join a friendly and experienced technical team

Client Interaction: Build lasting relationships and deliver meaningful IT improvements

This role is ideal for a motivated engineer who enjoys variety and values working in a business where their input is recognised. You'll play a key role in shaping and delivering excellent IT services to a broad client base.

Apply Now
For an informal conversation about the position, contact Joel directly at JJM Networks - details are available on our website. Alternatively, apply for the vacancy here