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DATE ADDED: Thu 14/02/2019

Technical Support Manager

Birmingham, UK

JOB TYPE: Permanent

Main duties of the role:

* To manage Data Centre Technical teams; ensuring service delivery and over achievement of service level agreements.

* Maintain and improve on service level delivery through proactive reporting and trend analysis.

* Drive proactive/preventative maintenance to ensure service stability.

* Minimise the number of customer escalations through proactive/preventative service improvement and risk mitigation.

* Work closely with the Offshore Infrastructure Services Teams to form a joint delivery team.

* Ensure UK Services accountability for all Data Centre customers' service delivery.

* Directly interact with clients, customer managers, account managers, technical teams and third party suppliers in the delivery of good practice service delivery.

* Define, drive and deliver continuous service improvement across the teams ensuring service evolution in line with management and customers' expectations.

* Support and be part of an Out of Hours Management escalation process.

Skills and Experience:

* Senior level IT Management/leadership experience within a Data Centre Environment

* Strong IT technical background

* Good knowledge of Cloud, Networking, Storage and Security technologies

* Good experience of CISCO, Microsoft [Exchange, Active Directory, Azure], Citrix, VMWare etc.

* A passion to strive for technical excellence and thrive on a busy, dynamic and demanding environment.

* Ability to inspire, lead and provide guidance to technical teams/managers.

* Excellent documentation skills across technical, process and customer centric documentation

* Strong and confident character, with the ability to deal effectively with junior engineers up to senior stakeholders.

* Commitment to exceed both business and customers' expectations

At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation.

Upon submitting your application SCC will process your information in line with our privacy policy which can be found on our website
Role: Technical Support Manager
Job Type: Permanent
Location: Birmingham, West Midlands (County),

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