1. Ability to work independently, under general supervision, and to exercise good judgment. 2. Outstanding verbal and writing skills, including the ability to create, design and deliver clear training materials and presentations. 3. Excellent analytical skills. 4. Proficiency in the use of MS Word, MS Excel, SnagIt, MS PowerPoint and a general working knowledge of various learning platforms such as Zoom, Microsoft Teams, Skype for Business, etc. 5. Ability to present complex concepts, policies and processes, to large groups of people with widely varying levels of expertise, in a way that maximizes comprehension and retention of the material. 6. Working knowledge of effective adult education methods and accepted practices. 7. Ability to prepare clear, concise and complete materials and supporting documentation. 8. Ability to exercise judgment and discretion in applying and interpreting administrative policies and procedures. 9. Ability to establish and maintain effective working relationships with Deloitte staff, bureau staff, state and local agencies and the general public.
Knowledge of federal regulations, state statutes, administrative code and handbook policies and procedures pertaining to financial, nonfinancial and functional BadgerCare Plus, Medicaid, Caretaker Supplement and FoodShare eligibility requirements. Knowledge of the IM (FoodShare, BadgerCare Plus, Medicaid, and Caretaker Supplement) programs in Wisconsin and the CARES Worker Web system (including the CARES Worker Web Training Environment). Job Requirements:
This position has responsibility for the development, implementation and evaluation of efficient and effective Income Maintenance (IM) training programs for IM eligibility staff. The position will also assist in the development, implementation and analysis of training needs, assessments, curriculum and surveys. The position will also be instrumental in creating, editing, delivering and publishing professional trainings as requested in the areas including but not limited to New Worker Orientation, Prerequisites, Client Registration, BadgerCare Plus, FoodShare, EBD Medicaid, Caretaker Supplement, and Ongoing Case Maintenance Basics/Advanced concepts from assignments given by the IM Training Supervisor or IM Training Section manager. This position will be responsible for drafting, designing, updating and delivering trainings for new IM eligibility staff as well as experienced IM staff for both virtual, computer based and in-person training delivery. This position will assist with the transition into the new training model by working within various focus areas including delivering virtual or in person training, curriculum development and design, instructional design work, developing refresher trainings for experienced workers, and applying new policy and process as it relates to CARES system work.