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DATE ADDED: Thu 30/05/2019

Account Opener Team

Coventry, UK
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JOB TYPE: Permanent

SALARY: £20000/annum

Customer Account Opener - up to £20,000

JOB DESCRIPTION

I am recruiting Customer Account Opener a global leading company that specialises in foreign exchange. Based just outside Coventry City Centre you will join a growing and dynamic business that offer excellent benefits and long term career goals.

JOB ROLE

As a Customer Account Opener you will be responsible for following up on warm leads to customers offering them the best product and service that is available. In many cases you will be the customers very first point of contact, providing a slick onboarding service giving customers the ability to transact with the company quickly. You will ensure that customers have a positive experience in all interaction throughout the opening of their account.

THE COMPANY

My client is an award-winning foreign exchange specialist that have offices on a global basis; year on year they have gone from strength to strength and are continuously growing. They offer in-depth knowledge and training into foreign exchange with real career development.

TYPICAL DAILY JOB DUTIES - WHAT WILL YOU BE RESPONSIBLE FOR?

The first point of contact for customers looking to open an account

Ensuring all customer communications are logged appropriately and referred to other business units where required

Taking personal ownership over the customer experience

Ensuring customers receive great service and leave satisfied

Using appropriate questioning and negotiating skills to understand customer requirements, and meet expectations

Establishing and maintain prospective client portfolios until a trading facility has been established

Proactively upselling our portfolio of products

Ensuring all original documentation received is recorded, scanned and archived

Reviewing the client database, to uncover missed or reactivation opportunities

PERSON SPECIFICATION

Experience in a telephone based sales environment

Customer service experience within a multichannel environment (e.g. telephone, email, face to face)

DESIRABLE

Experience or knowledge of working within a financial services environment

HOURS OF WORK

07:30 - 4:30pm or 08:30 - 5:30pm or 11 or 8pm or 12 - 9pm Monday to Friday

SALARY AND BENEFITS

A basic salary up £20,000 plus bonus

Access to top brand vouchers e.g. retail, leisure, family, holidays

Annual leave entitlement in excess of statutory entitlement rising with length of service

BUPA for eligible roles

Childcare vouchers

Employee assistance programme

Life Assurance

Membership of the Company`s Group Pension Plan

Ride-to-work scheme

Voluntary Group Income Protection scheme

***Please email your CV to Annie or alternatively contact Annie on (phone number removed)
Role: Account Opener Team
Job Type: Permanent
Location: Coventry, West Midlands (County),

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