Salary: £29,000+ excellent benefits
Location: The London Clinic - Outpatients & Diagnostics, Harley Street
Hours: 40 hours, mix of shifts between 7am- 7.30pm and Saturdays on rotational basis (8am - 1pm)
Term: Permanent

The Role

We are looking for a Patient Access Co-ordinator to join our team at The London Clinic. This role is perfect for someone with a strong customer service background - whether from hospitality, retail, airlines, or other face-to-face service industries - who wants to develop a career in healthcare.

As the first point of contact for our patients, you will set the standard for a seamless, welcoming and compassionate journey through our Outpatients & Diagnostics services. You don't need prior healthcare or reception experience; what matters most are your people skills, adaptability and professionalism.

This is an excellent opportunity for someone who thrives in fast-paced environments, enjoys helping others, and is ready to transfer their skills into a rewarding and stable career path with clear progression.

Key Responsibilities

• Provide a professional welcome, handling enquiries and requests promptly and courteously.
• Accurately register patients, update records, and process bookings in our systems (full training provided).
• Arrange payment plans, take deposits, and check insurance authorisations and Letters of Guarantee.
• Ensure daily cash handling and reconciliations are completed accurately.
• Support patient flow, coordinating with clinical teams to minimise delays.
• Handle sensitive information with discretion and confidentiality.
• Assist patients with additional needs such as transport bookings.

What we're looking for

• Strong background in customer service (hospitality, retail, airlines, front-of-house, or similar).
• Excellent communication skills, with a calm, professional and empathetic approach.
• Adaptable, organised and reliable, with the ability to thrive under pressure.
• Good PC skills; confident learning new systems.
• Experience working with vulnerable people (desirable).
• Additional languages (desirable).

Why join us?

At The London Clinic, we value the unique skills people bring from customer service industries - adaptability, resilience and the ability to deliver outstanding experiences.

In return, we offer:

• Fair, balanced rotas with greater predictability than most retail/hospitality schedules.
• A competitive salary of £28,496.
• Private medical insurance.
• Contributory pension scheme (up to 20%).
• 25 days' holiday plus bank holidays.
• Life assurance.
• Season ticket loan & retail discounts.
• Clear career pathways from Receptionist → Senior Coordinator → Team Lead.
• The chance to make a real difference by supporting patients at every stage of their journey.

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.

​​​​​​​The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.