TENANCY MANAGER / LETTINGS ADMINISTRATOR - HAMPSTEAD

Tenancy Manager
Location: NW3 (Office‑based)
Hours: Monday to Friday, 9:00 am - 6:00 pm (1 hour lunch)
Salary: £28,000 - £35,000 dependant on experience

About the Role
I am recruiting on behalf of my client, a well-established London Estate Agency at their Property Management centre near Hampstead. They are committed to providing a seamless property experience for both landlords and tenants, offering professional, personalised service and staying ahead of lettings legislation. As Tenancy Manager, you will be a key part of a supportive, proactive team, helping to ensure tenancies run smoothly and efficiently.

Key Responsibilities

* Move-Ins: Manage referencing, invoicing, Assured Shorthold Tenancies (ASTs), inventories, deposits, and all related documentation.

* Renewals: Negotiate new rents, prepare updated ASTs, and issue invoices.

* Compliance: Conduct AML checks on landlords and tenants; manage rent guarantees and insurance for both.

* Right to Rent Checks: Ensure all tenants meet legal requirements.

* Landlord & Tenant Support: Act as first point of contact for queries, ensuring positive relationships and smooth processes.

* Team Support: Cover for the Property Manager when necessary (repairs, maintenance follow-ups); answer calls.

Candidate Qualities

* Experience in estate agency or lettings, with a solid understanding of the lettings process.

* High attention to detail with excellent organisational skills.

* Strong communication and negotiation skills; able to deal professionally with landlords, tenants, contractors, and colleagues.

* Patient, positive, problem-solving mindset; friendly and calm under pressure.

* Team player, proactive and collaborative.

* IT literate and quick to learn new systems.

* Knowledge of upcoming lettings legislation changes

* Must live within easy commuting distance of Hampstead

Requirements

* Full-time, Monday to Friday, office-based.

* Car/driving licence not necessary