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Date Added: Sat 25/05/2024

Service Manager

Shipley, West Sussex, RH13, UK
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Company: EXECUTIVE NETWORK GROUP

Job Type: Permanent, Full Time

Salary: £50000 - £55000/annum electric vehicle scheme, annual bonu

Service Manager - Heavy Plant & Equipment
 
Elite Consultancy Network have an unmissable opportunity for an accomplished manager to join a hugely successful organisation within the Heavy Plant & Equipment sector.
 
Responsibilities:

Managing service delivery in the area to ensure top-notch performance.
Nurturing and enhancing customer relationships to foster long-term loyalty.
Upholding stringent health and safety standards across the department and workshop.
Ensuring meticulous maintenance of CRM systems for streamlined operations.
Handling customer complaints promptly and ensuring expectations are not just met but exceeded.
Directing and communicating effectively with our dedicated team to ensure they meet contractual obligations with precision.
Monitoring and ensuring the achievement of Key Performance Indicators (KPIs) to maintain exceptional standards.
Taking charge of hiring, training, and developing both new and existing staff members. 
Personal Skills & Experience Required:

Previous experience in workshop management within industries such as Plant, Agriculture, Mining, or Vehicles.
The ideal candidate will have experience as a branch manager, with a track record of overseeing various functions within a site and managing staff across different roles.
Demonstrated management or supervisory experience, preferably leading teams of at least 10 individuals.
Experience with OEMs would be advantageous.
Possession of an NVQ Level 3 or equivalent qualification in Construction, HGV, Plant, or Agriculture would be beneficial. 
Benefits:

Electric Vehicle Car Scheme/Cash Allowance
Annual Company Bonus scheme
Private Healthcare
Opticians package
Dentist package
Wellbeing therapies
25 days annual leave + bank holidays 
Annual manufacturer training
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