Customer Service Agent

• Pay: £26,000 - £27,000 per year with monthly £200 to £300 bonus structure OTE
• Based in Walsall
• Hours: Monday to Friday, 9am-5pm with some flexibility
• Temporary to permanent contract
• This is an office-based role, five days a week
• Previous Call centre and Customer Service experience an advantage

Customer Service Agents in Walsall, located in the town centre, conveniently accessible by public transport and with parking available. As a Customer Service Agent, you will work in a lively office, handling inbound and outbound calls for a thriving business.

Your daily responsibilities will include re booking orders, interacting with drivers, managers, and site managers. All Customer Service Agents collaborate as a team, building strong and lasting relationships with customers.

You will receive ongoing training from day one, including regular one-on-one sessions.

Requirements of a Customer Service Agent:

• Customer Service skills
• Excellent communication and organisational skills
• Call centre experience (advantageous)
• Ability to multitask
• IT skills, including confident use of Excel
• Relationship building skills
• Previous experience in Call Centre and Customer Service Agent roles preferred

Please click apply if you are interested in this customer service agent role